We collect and use information about you to ensure that we can continue to provide you with a luxury online retail experience. You provide us with your information directly when you sign up to our emails, use the XBD Collective website, or participate in a competition.
We process information for certain legitimate business purposes where the processing enables us to enhance, modify, personalise or otherwise improve our services / communication for the benefit of our customers. Whenever we process data for these purposes we always keep your personal data rights in high regard and take account of these rights. For example, for our legitimate business purposes we may send you a one-off email reminding you when you have expressed an interest in a product by leaving it in your basket. This will be sent shortly after the item has been left and you will be given the opportunity to unsubscribe if you do not wish to be sent similar reminder emails in the future.
Security of our website is of utmost importance to us. XBDCollective.com uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Never send any sensitive information, such as passwords or credit card information, via email. Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and you can change your password for your XBDCollective.com at any time.
When you avail a service from XBDCollective.com, we will collect necessary information about you to ensure we can fulfil your order.For online card payments we will need to collect your payment information in order to process your payment. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations, or to ensure that we comply with our legal obligations such as age restrictions applicable to the sale of knives and other restricted items. For bank transfer refunds we may need to collect data to ensure your refund can be made to your original payment account.
When you place a request with XBD Collective for services that will be delivered, we will need to take additional details and information from you so that we may complete your order.
When you visit XBDCollective.com, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to determine anonymously when you are signed in, to remember your recent searches, to remember your newsletter subscription status. Other cookies are used for analytics purposes such as Snowplow, Ometria and Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site.
As part of our commitment to unrivalled customer service, where you have provided consent, we personalise your experience by only sending marketing communications about the most exclusive services and events that we believe you will be interested in. You have always been able to opt-out of these communications but now it is easier than ever to manage your preferences:You can unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email communications.
For assistance, contact our team by email at the following emails:
For Dubai customers – firstname.lastname@example.orgFor London customers – email@example.com
You can also reach us via phone through the following numbers:For Dubai customers – T: +971 (0) 4 553 5362, F: +971 (0) 4 552 0403For London customers – T: +44 (0) 20 3960 7905
It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.
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BRICKS Interior Technical Services 2701, Blue Matrix Business Center LLC, Prime Tower, Business Bay, Dubai
+971 50 908 2447