We collect and use information about you to ensure that we can continue to provide you with a luxury online retail experience. You provide us with your information directly when you sign up to our emails, use the XBD Collective website, or participate in a competition.

We process information for certain legitimate business purposes where the processing enables us to enhance, modify, personalise or otherwise improve our services / communication for the benefit of our customers. Whenever we process data for these purposes we always keep your personal data rights in high regard and take account of these rights. For example, for our legitimate business purposes we may send you a one-off email reminding you when you have expressed an interest in a product by leaving it in your basket. This will be sent shortly after the item has been left and you will be given the opportunity to unsubscribe if you do not wish to be sent similar reminder emails in the future.

Security of our website is of utmost importance to us. XBDCollective.com uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Never send any sensitive information, such as passwords or credit card information, via email. Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and you can change your password for your XBDCollective.com at any time.

When you avail a service from XBDCollective.com, we will collect necessary information about you to ensure we can fulfil your order.
For online card payments we will need to collect your payment information in order to process your payment. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations, or to ensure that we comply with our legal obligations such as age restrictions applicable to the sale of knives and other restricted items. For bank transfer refunds we may need to collect data to ensure your refund can be made to your original payment account.

When you place a request with XBD Collective for services that will be delivered, we will need to take additional details and information from you so that we may complete your order.

When you visit XBDCollective.com, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to determine anonymously when you are signed in, to remember your recent searches, to remember your newsletter subscription status. Other cookies are used for analytics purposes such as Snowplow, Ometria and Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site.

Finally, some cookies such as Doubleclick, Google Adword, Facebook, Twitter and Bing are used to provide you with personalised advertisements when you visit other selected websites, after your visit to XBDCollective.com. These advertisements will be in the form of ‘banner advertising’ and will show you products that we believe you will be interested in, based on your browsing history on our website. For more information about how XBD Collective uses cookies, please refer to our Cookie Policy.